Refund policy

Return & Exchange Policy – Reign Jewelry Company

At Reign Jewelry Company, every piece is crafted with care and attention to detail. Because our jewelry is custom-made to your specifications, all sales are considered final. However, we want you to feel confident and satisfied with your purchase, so please review our policy below:

Custom Orders

• All custom-made jewelry (including personalized designs, special orders, or pieces with engraving/modifications) is non-refundable and non-exchangeable.

• We strongly encourage customers to review designs, details, and sizing carefully before confirming their order.

Non-Custom Jewelry

• Non-custom jewelry may be exchanged within 7 days of delivery for store credit only.

• Items must be unworn, in original condition, and accompanied by all packaging/certificates.

• Shipping costs are non-refundable, and the customer is responsible for return shipping fees.

Defects or Errors

• If you receive a defective item or there is an error on our part, please notify us within 3 days of delivery.

• We will repair, replace, or remake the piece at no additional cost.

Resizing & Repairs

• We offer resizing and repair services for an additional fee.

• Fees vary depending on the complexity of the work. Please contact us for a quote.

Final Notes

• Because precious metals and gemstones are unique, slight variations in color, carat weight, and craftsmanship are normal and not considered defects.

• By placing an order with Reign Jewelry Company, you acknowledge and agree to this Return & Exchange Policy.